2024 ACA National Harbor Program Book_Winter Conference

SATURDAY, JAN. 6

8–9:30 A.M.

C-1B Resident Concern Line: Bridging the Gap Between Confusion and Understanding for Friends and Loved Ones of Residents (CEU) Track: ACA Resources/Social Work NEW! Room: National Harbor 3 Having a loved one in the criminal justice system can be a traumatic experience filled with questions and concerns. This workshop will highlight how CoreCivic implemented a 24x7 “Resident Concern Line,” allowing for families and friends to submit questions or concerns via a system-driven, documented process. We will discuss the management of reported matters from intake to resolution, documentation of exemplary practices, as well as lessons learned as we moved this program from start up to sustainable. We will also discuss the positive impacts of keeping loved ones informed and the connection to human rights. And finally, we will discuss data analysis to aid in identifying and mitigating systemic issues and risks. Learning Objectives: • Discuss how effectively processing, addressing and documenting families’ and friends’ concerns impacts CoreCivic’s commitment to human rights. • Identify the highlights and potential pitfalls of implementing and managing a dedicated Resident Concern Line. • Visualize how a Resident Concern Line and the data collected can identify and mitigate systemic issues and risks. Moderator: Susan Matt , Sr. Director Ethics & Compliance, CoreCivic, Brentwood, Tennessee Speakers: Tracy Bothwell , Director Ethics & Compliance, CoreCivic, Brentwood, Tennessee; Bryan Deemer , Director Ethics & Compliance, CoreCivic, Brentwood, Tennessee; Susan Matt , Sr. Director Ethics & Compliance, CoreCivic, Brentwood, Tennessee

WORKSHOPS

Saturday, Jan. 6 ▼ 8–9:30 a.m.

C-1C Women in Leadership: Distinctive — Diverse — Determined: Where We Were — Where We Are — Where We Want to Go (CEU) Track: Staff Training/Social Work NEW! Room: National Harbor 4 Leadership roles have historically been held by men with women holding support positions. While much progress has been made, women are still not often considered viable candidates for leadership roles in many industries. The field of corrections leads the way in terms of recognizing the value women from all ethnic and cultural backgrounds bring to the table. Still, women fight to be recognized as viable leadership candidates for a variety of reasons. This may or may not always be a struggle that women from marginalized backgrounds must prepare themselves for. This topic will enlighten women who aspire to pursue management advancement and foster a supportive dialogue amongst current and prospective peers. Learning Objectives: • Understanding the historical movement of women from support roles to leadership roles. • Identifying the biases/challenges women face and how to overcome them. • Identifying what women have to do to stand out as viable leadership candidates.

ACA 2024 Winter Conference | National Harbor, MD — 131