2020 ACA San Diego Program Book_Winter Conference

will share knowledge gained from research and their personal experiences while working in corrections and detention environments. This workshop will highlight the nature and impact of inmate-perpetrated harassment and will provide corrections leaders with tools to implement policy and change practice within the corrections institution. Learning Objectives: • Review of relevant research and litigation regarding the sexually abusive/harassing behaviors perpetrated by inmates, directed at staff. • Identify practical strategies that may help to reduce the prevalence of sexually abusive/harassing behaviors of inmates, directed at staff. • Identify strategies to achieve culture change to ensure that all staff are provided an environment where inmate perpetrated harassment by inmates is dealt with in a consistent and defensible manner. Moderator: Joanie Shoemaker , Deputy Director, Colorado Department of Corrections, Parker, Colorado Speakers: Sarah Billingsley Chapman , Ph.D., Assistant Professor, Lone Star College Montgomery, Conroe, Texas; Katy Cathcart , Ph.D., Senior Instructor, University of Colorado, Colorado Springs, Colorado; Susan Jones , Ph.D., Warden, Colorado Department of Corrections, Canon City, Colorado

and small sharing content depending appeal to specific audiences. Now the project has expanded from four pages to 14, tripling both audience and engagement. It serves as an invaluable community-building tool, allowing TDCJ to control narrative, and cut rogue presences. The power of social media includes corrections and can be simply replicate. Learning Objectives: • Understand the place of social media in corrections. • Use digital means as a recruitment and retention tool. • Build agency brand in the public eye to control your own narrative. Moderator: Lorie Davis , Director of Correctional Institutions, Texas Department of Criminal Justice, Huntsville, Texas Speakers: Jeremy Desel , Director of Communications, Texas Department of Criminal Justice, Huntsville, Texas; Stephen Saffle , Social Media Manager, Texas Department of Criminal Justice, Huntsville, Texas

Workshops

Saturday, Jan. 11 t 2–3:30 p.m.

A-3K The Inmate Grievance Process: Making the Process Beneficial for Inmates and Prisons Room 11B This presentation will address why the inmate grievance process

is a critical component of prison safety and procedural justice and how the process can be improved to empower line staff to solve problems and engage facility leadership in problem solving. Delaware DOC and The Moss Group (TMG) will discuss innovative ways to analyze inmate grievance data and the process used to assess the efficacy of Delaware’s grievance system. DOC will discuss some of the policy reform recommendations it adopted, including the implementation of housing unit problem solving groups and implementing a better system for tracking inmate complaints that are not actually grievances. The presentation will also include information about how DOC included and engaged its line staff in

A-3J The Facebook Project — How TDCJ Used Social Media to Unite A Community and Take

Control of the Narrative Room 10

The Texas Department of Criminal Justice (TDCJ) had a problem. There were many uncontrolled narratives, either from press or rogue social media and TDCJ’s sense of community was vague. Our response? The Facebook Project. New pages created targeting specific audiences. Two mid-level pages targeting job seekers and employees, and one unit-level page targeting the community in and around that unit. This follows the model of media, with markets large

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