Perf-Based Stds, Juvenile Correctional Facilities, 5th Ed_DEC 2024

Part 3: Justice and Order

Grievance Process 5-JCF-3A-06 (Ref 4-JCF-3A-06)

A grievance process that includes at least one level of appeal is made available to all juveniles and is posted in all living unit and program areas The process is evaluated at least annually to determine its efficiency and effectiveness. Comment : A grievance is an administrative means for the expression and resolu tion of juvenile problems. Analysis of grievances allows the facility to identify problem areas and to take corrective action to prevent grievances.

Protocols : Written policy and procedure; juvenile handbook; rules.

Process Indicators : Juvenile records; documentation of grievances; documenta tion of annual review; analysis.

Mail 5-JCF-3A-07 (Ref 4-JCF-3A-07)

All regulations governing correspondence of juveniles are specified in writing, made available to all staff, juveniles, and their correspondents Copies of the regulations are mailed to a juvenile’s family within 24 hours of the juvenile’s admission

Comment : None.

Protocols : Written policy and procedure; juvenile handbook; rules.

Process Indicators : Documentation of notification of correspondence.

Postage 5-JCF-3A-08 (Ref 4-JCF-3A-08)

Indigent juveniles, as defined in policy, receive a specified postage allowance to maintain community ties When the juvenile bears the mailing cost, there is no limit on the volume of letters juveniles can send Comment : A juvenile without financial resources should be provided the means to send a reasonable number of letters per month. Community ties include family, personal friends, and so forth, but not privileged communication to attorneys, pub lic officials, and courts. Protocols : Written policy and procedure; juvenile handbook; rules; juvenile’s ac counts. Process Indicators : Documentation of postage provided; copies of mail logs; in terviews.

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