2025 ACA 155th Congress of Correction Denver_Program Book

Communication Strategies — Unique to the Correctional Setting Room 110 Overview: In 2025, transparency is an expectation for government sectors. Corrections is unique in its variety of stakeholders that expect information to be shared in a timely manner. From staff and state government leaders to loved ones and the incarcerated population, it’s imperative to develop strategies to communicate important news and events to all stakeholders in a consistent and timely manner. By embracing communication with stakeholders, corrections professionals can

better shape the narrative, reduce phone calls and complaints and build trust with their stakeholders. This presentation examines communications from the Texas Department of Criminal Justice, our challenges, successes and how we plan to improve in the future. Speakers: Susan Gunnels , Director of Communications, Texas Department of Criminal Justice, Huntsville, Texas; Amanda Hernandez , Director of Communications, Texas Department of Criminal Justice, Huntsville, Texas

WORKSHOPS

Sunday, Aug. 24 ▼ 1–2:30 p.m.

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