Perf-Based Stds, Adult Corr. Inst. 5th ed March 2020
Performance Standard 7D: Mail, Telephone, and Visiting
5-ACI-7D-12 (Ref. 4-4497-1)
Written policy, procedure, and practice ensure that offenders have access to reasonably priced telephone services. Correctional agencies ensure that:
• contracts involving telephone services for offenders comply with all applica- ble state and federal regulations. • contracts are based on rates and surcharges that are commensurate with those charged to the general public for like services. Any deviation from or- dinary consumer rates reflects actual costs associated with the provision of services in a correctional setting • contracts for offender telephone services provide the broadest range of call- ing options determined by the agency administrator to be consistent with the requirements of sound correctional management Comment : When procuring and renewing telephone services, correctional officials should inquire into the reasons for proposed deviations from standard charges and seek the best possible rates for the broadest possible range of calling options. (Effective NLT October 1, 2020) Written policy, procedure, and practice pro- vide inmates with documented hearing and/or communication challenges, and inmates who wish to communicate with parties who have such disabilities, ac- cess to assistive technology. The technology provided to an inmate with hear- ing or speech disabilities shall be determined based on an individual assess- ment of the needs of the inmate. Public telephones with volume control are also made available to inmates with hearing impairment. Inmates shall not be denied access to assistive technology, except when the warden/superintendent or designee can present clear and convincing evidence that access will jeopar- dize the safety and security of the institution or the visitors. Comment : Examples of assistive technology include but are not limited to: Tele- phone Relay Services (TRS), including video remote interpreting (VRI) and tra- ditional relay services; text telephone (TTY); telecommunications devices that are hearing aid compatible or equipped with amplification capabilities; broadcast text messaging and similar devices. Protocols : Written policy and procedure. State and federal regulations. Process Indicators : Telephone service contracts.
5-ACI-7D-13 NEWAug. 2018
Protocols : Written policy and procedure.
Process Indicators : Observation. Assessment of needs. Inmate interviews.
Adult Correctional Institutions, Fifth Edition 237
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