Corrections_Today_March_April_2020_Volume 82, Number 2

Membership & Customer Service

Membership

Get to know ACA’s Membership and Customer Service Department

By Roberta Gibson T he American Correctional team is comprised of Chapter and Affiliate Manager Helena Windsor and me, Roberta Gibson. Together, we have over 60 years of ACA experience. Helena and I first met in 1991 when we both worked in the Finance Department. Over the next several weeks, we will be looking to add a staff member to help better service the needs of our growing membership. It is important for corrections professionals to join ACA to keep up with important issues by reading every issue of Corrections Today, which is full of interesting and in- formative articles. Members receive discounts on publications, e-learning courses and conference registra- tion fees. Active members will also use their votes to elect leaders that will amplify their voices to promote change and educate the public about the dedication and professionalism of corrections employees. In addition to the benefits previ- ously mentioned, in 2019, ACA launched an affinity program that in- cludes discounts on travel products, Association’s (ACA) Mem- bership and Customer Service

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attention from the field and promote membership as a benefit. Be sure to stay up to date with ACA membership as we con- tinue to roll out new programs and opportunities in 2020. For more information, you can email us at memberships@aca.org or call us at (703) 224-0057.

a prescription drug discount card, an identity theft protection program, an auto and home insurance program and group pricing on long term care insurance. We are also researching the creation of an online community for the members, committees and chapters to collaborate and connect. Industry experience has shown that engaged members are more likely to renew, participate in certifica- tion programs and attend events. The return of ACA’s adult facilities directory is also expected to draw

Roberta Gibson is the membership director at the American Correctional Association.

78 — March/April 2020 Corrections Today